Wi-Fi and wireless experience
Compare the wireless link people use with the radios their devices can hear, then put those observations on a floor plan.
An online access point does not describe the connection at somebody’s desk. RouteSpear observes Wi-Fi from agents in the places people work, helping you separate a weak connected link from the coverage of nearby radios and the service path beyond them.
See the link, the surrounding radios, and the location
- The connected link
- Inspect associated-link RSSI and, where available, SNR, transmit rate, and retries. Compare averages with worst-decile signal and contributing samples so an intermittent weak link is easier to spot.
- Nearby radio coverage
- WiFi Scan checks report radios heard by each observer. Compare reception across agents and inspect SSIDs, BSSIDs, bands, and channels. A wired or unassociated agent can still supply coverage observations.
- Physical access points
- Group radios into named access points, review suggested groupings, and inspect the member radios. Keep the physical unit recognizable even when it advertises several networks or bands.
- Floors and rooms
- Upload or draw floor plans, calibrate their scale, name rooms, and pin known agent and access-point locations. Compare Experience and Coverage layers while keeping estimated positions distinct from known anchors.
Investigate the place where the complaint started
Collect from the affected area
Run WiFi Scan checks on agents with usable wireless adapters. Verify their capability reports and actual results, then select the time window covering the complaint.
Compare association with coverage
Find the radio the affected agent was using, where association is reported. Compare its link evidence with the radios heard nearby and the reception spread across other observers.
Put the observation in context
Use floor locations and sample counts to understand where coverage exists. Compare the same agent’s service and path checks before attributing an application problem to wireless alone.
What the evidence can tell you
Coverage and experience answer different questions
Hearing a strong access point does not mean the device is connected to it. Unassociated scans do not receive a connected-link experience score, and negotiated transmit rate is not measured application throughput.
Radio observations have boundaries
Adapters, drivers, permissions, and platform APIs affect available fields. A scan is not a complete spectrum-utilization measurement, and inferred floor positions remain estimates rather than surveyed locations.
Start with the room where Wi-Fi always gets blamed
Bring a recent incident or the environment you want to cover. We can walk through where to place agents and which measurements answer your questions.